Bad Experience

In this post, you will hear me ROAR!!!

As if the term bad is not negative enough I have to term it “Worst of Bad….”

Being in the service industry, I understand how much customer demands service when they are the paying customer and they expect a certain level of service rendered.

Yesterday morning, I took a drive up to LCCT to meet up with Pat and Kim who is on transit to Phuket. I first thought we are gonna be chilling out at Coffee Bean but Pat got pretty much excited when he came out of the Arrival Hall and saw Old Town White Coffee.

I don’t know if it is me or it is just Old Town White Coffee. We are just not meant for each other! The only reason why I would step into Old Town White Coffee is that friends make it a point to meet up there or just randomly meeting up clients and also my landlord. Otherwise, I would just park my car just right outside the shop and leech off their internet.

I remember clearly early this year in January, I was at Old Town White Coffee Mentari Sunway. They bloody cut off the internet connection! I was right in the middle of my work and they CUT OFF THE INTERNET! No! I did not leech off them and we ordered drinks!

So this time, what’s so bad or worst about Old Town White Coffee at LCCT you ask?

First, BAD CUSTOMER response. Yes, I know your outlet is packed and people are lining up to get a seat. But I can’t help but to comment that your people are working like turtle. Ordering takes ages! See, there are a bunch of them waiters sitting at one corner, break or whatever at least nod when I raise my hand. NO, they just look at me like I’m just doing hand exercise…

Secondly, RUDE reply. So yes, finally someone is walking towards me and I asked to order. “Can we order?” I asked. “Wait” was the reply. I took a shot of the said person who told me “Wait“. I find that very rude. No “I will attend to you in a bit“. No “Hold on. I’ll come back to you“. No “Please wait sir…“. He is the one on the left facing his back. No nice picture of him, there is no need of it.

Thirdly, IGNORANT Superior. So I ordered half boil egg and there was no one attending to my needs. The waiters are all walking around but NONE OF THEM are attentive enough to look around. So, I go on ’self service’ mode and walked to the counter to grab one. I even said “Your service is so slow here” to this Chinese “supervisor” looking/acting guy and he just smiled at me. He was doing some stock take or what not so I guess he should be someone at the higher rank.

Fourthly, UNHYGIENIC Cleaning Service. This guy below was cleaning the window panel from outside. They way he did the cleaning was so messy that he leaves trails of his cleaning. Like so the unprofessional. Looks like he was just thrown the cloth and wiper and told “Nah, go clean the windows“. Then, he came in and put the pail ON THE TABLE! Hello! People eat with their food on the table and you go and put your cleaning pail on the table! Where is the sense of cleanliness!

Finally, NO WIFI. How can you not have WIFI! Why?!?! Okaylah, maybe you haven’t install. Still new kan? Maybe you applied for Streamyx and I know lah, they are so slow… This one I can forgive.

I can only sum up all the above happened because of the lack of training. Such a wide chain of restaurants but your people are so… speechless. I wonder if their branch in Melbourne is as bad.

OLD TOWN WHITE COFFEE… WHERE IS YOUR CUSTOMER SERVICE!!!!????

Okay, I have rant enough…