Airline

Have any of you had any fuss with calling AirAsia?
Like you are talking to machine more than talking to Human.

What’s worst, people at the other end of the phone just can’t really help much
and it’s like better not call than call right?

I had my own version of AirAsia Call Centre memories. Which was two days ago.
I did a booking and need to change a name for my passenger. This Chinese girl
picked up the call and attended to my matter = Name Change. As I could recall her
name goes along the lines of “Sa Wa”, “San Wah”, “San Mah” or something that
sound like those.

Being a travel agent, we do not want to involve passenger with payment but
just to deal with the company directly instead. I can’t do anything because the
online portal we travel agents use just can’t reach to the page where we can edit
the bookings. See prove: (don’t want to get sued for lying)

I’ve dealt with numerous call centre and they would wait for you to put down the
phone first then only they put down. But this time I called, this girl put down the phone
first than me! Well, yes, I know, we “practically” ended our conversation, but then!

Yeah, she said she can’t help. But at least help with reporting the error would be great
help, Right? OH you might heard AG Payment, it means Agent Payment

If any AirAsia official is reading this, (I doubt they will) please look into this
matter at your website and give it a repair. And this girl, she really needs training..