The Ultimat3 YapThomas

KLIA Express service is just pathetic?

I was at KL Sentral today evening waiting for my client to arrive. I passed him his
ticket and sent him off at the gate of KLIA Express Rail Link.

At the counter buying his ticket, there is this man, assuming to be an Australian
approach the counter and asked the guy at the counter

“Hie, my friend and I have already checked-in and the lady there said that
we can’t check in our surfboard as it is wouldn’t be allowed by your side and we have about 2 hours to go to catch our flight!”

The conversation was something along this line.

Then the counter guy radio-ed his supervisor and there she came and upon insisting,
she kept on saying sorry and say it is their policy to not allow such large item on board
the train to KLIA as there is not much space in the luggage compartment and they are
not allowed to bring it to the passenger compartment due to safety reason and also what
if other passengers will complain.

This Aussie was so furious and kept on asking if she would allow it for this time and they
would take all due care of the surfboard throughout the journey. He even asked where
is it stated that they can’t carry such large item on board the train..

The lady supervisor wouldn’t buy his words and in the end, the Aussie furiously said

“This is fucking ridiculous! You know that?. It is just a piece of surfboard!.. bla bla bla”

After saying goodbye to Aman, I walked over to see how big the surfboard is in distance.
It is pretty huge and I’m sure the KLIA Express Rail Link peeps could be able to accommodate that large piece of surfboard. Come on.. don’t tell me their luggage
compartment is so small till it can’t fit a surfboard?

Really, this is fucking ridiculous! What if there is a sudden need to board such item by
a VVIP? I am sure at any that time if it happens, the KLIA Express can accommodate.
VVIP what..

These two gentlemen are not just ordinary people I would say. They are not VIP but,
they are traveling on First Class. Those who can afford to travel First Class, in my
opinion should be given better treatment exceptionally. They are paying premium
price and of course they should deserve better.

It is service and service should sometime be blind of rules. It is the extend one would
want to go to ensure satisfaction and of course safety. In my case, I would let him do
so provided I bring him into the train and put him somewhere away from the majority
passengers and ask everyone sitting around him if it is OK for him to put his surfboard
there. If no, I kick the surfboard out. If yes, he is sure a lucky guy.

And I was just talking to an airline manager about 3rd world mentality.. sigh…

Oh well, I think a law is written by human and it is human who decides to overwrite it.
In such a case, they already checked-in and from what I read in their Conditions of Carriage in their website, it states under section 3 that

‘If you bring any luggage onto our trains or premises, you will be responsible to
properly store and take care of your luggage and for any injury, damage or loss
caused by it as a result of your failing to properly store or take reasonable care of
it.’

Then again in section 6.1 (b) it states that

‘We reserve the right, however, to refuse to carry any item of luggage, even
if it has been accepted on a previous occasion or is normally accepted, if in
our opillion -
(1) it might cause injury, danger or inconvenience, or damage to
property;
(2) there is not enough room for it;
(3) its loading or unloading may cause delay to trains; or
(4) it is not carried or packaged in a suitable manner.

Why our Malaysian law, any law is so double wan… First you say you can provided you
take care of it and all damage is in your hands. Then, next you say you reserve the right
to prohibit you certain items base on bla bla bla…

Don’t you think it is just pathetic?